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Nursery Guarantee

geared towards customer satisfaction

The Coverage

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Primex Garden Center guarantees most trees and shrubs purchased by our retail customers from the date of purchase, provided they were planted and cared for according to our Planting Guide for six months. Customer satisfaction is our number one goal, along with making your shopping and gardening experience delightful. Our plants are top quality and we strive to buy locally grown whenever possible. Please note, a sales receipt is required for replacement credit. If you are a Primex Rewards Member, we can look up your purchase history without a receipt.

In addition to the Nursery Guarantee above, if a customer meets the following criteria, the six-month guarantee becomes a lifetime guarantee. You must be a Primex Rewards Member, trees and/or shrubs need to be planted in the ground (not in a container), and Bumper Crop must accompany purchase. Bumper Crop is an organic soil builder that increases a plant’s ability to absorb nutrients and water from the surrounding soil. Please note, a sales receipt is required for replacement credit.

please read the following

Important Details

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  • Should your tree or shrub begin to look unhealthy, you must come to the store with a sample of the branch and/or leaves. There is often a very simple solution to the problem that can prevent the loss of your tree or shrub.
  • If your tree or shrub still fails to survive, you must bring the tree or shrub (or a photo & sample branch) to the nursery for a replacement of equal value of the purchased price or store credit. No refunds will be given.
  • No replacement will be given if the tree or shrub fails due to neglect, inadequate water, severe seasonal conditions, state or county declared a drought emergency, pet damage, vandalism, or any other cause beyond our control. REPLACEMENTS WILL BE MADE ONE TIME ONLY. *Please refer to our Planting Guide for instruction. Do not hesitate to contact us with any questions that you may have concerning the care of your tree or shrub.

details of what is

Not Covered

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This guarantee does not cover the following: Plants kept in containers, trees used indoors, fruit trees or fruiting shrubs, end-of-season sale merchandise, plants listed outside of USDA Zone 6 standards, roses, herbaceous plants (including annuals, perennials, ground covers, aquatics, houseplants & tropicals), and vines.

Get a downloadable version of our Primex Lifetime Nursery Guarantee.